🟢 Fresh Meat Guarantee — Shop with Confidence
At PRIMECUT, your satisfaction and food safety are our top priorities.
Every pack of beef and lamb is handled under strict cold-chain standards. If anything goes wrong, we’re here to help.
🟢 1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
The product arrives spoiled, damaged, or leaking
You receive the wrong item or incorrect weight
Items are missing from your order
The meat quality does not match our product description
❗ For hygiene and food safety reasons, returns are not accepted for products that have been opened or partially used, unless the quality issue is verified by our team.
🟢 2. Time Limit
Please contact us within 10 minutes to 2 hours after receiving your order.
This allows accurate assessment of fresh meat products under Singapore cold-chain handling standards.
🟢 3. How to Request a Refund or Exchange
Please prepare the following:
Our team will review and respond promptly to assist you.
🟢 4. 24-Hour Express Refund Service
We offer a 24-hour Express Refund option for eligible cases.
Once the issue is verified:
Simply provide your order number and supporting proof — we’ll take care of the rest.
🟢 5. Replacement Process
If an exchange is required, we will:
🟢 6. Worry-Free Guarantee
Once the issue is confirmed, you will receive a refund or replacement —
guaranteed, with no hassle.
🟢 Need Help?
We’re here whenever you need us.
Brand: PRIMECUT
Address: PRIMECUT Frozen Zone
15 Woodlands Sector 2
Singapore 738764
📧 Email: tanszelao@yahoo.com
📞 Phone: +65 8187 1119