Returns + Exchanges

🟢 Fresh Meat Guarantee — Shop with Confidence

At PRIMECUT, your satisfaction and food safety are our top priorities.
Every pack of beef and lamb is handled under strict cold-chain standards. If anything goes wrong, we’re here to help.

🟢 1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The product arrives spoiled, damaged, or leaking

• You receive the wrong item or incorrect weight

• Items are missing from your order

• The meat quality does not match our product description

❗ For hygiene and food safety reasons, returns are not accepted for products that have been opened or partially used, unless the quality issue is verified by our team.

🟢 2. Time Limit

Please contact us within 10 minutes to 2 hours after receiving your order.
This allows accurate assessment of fresh meat products under Singapore cold-chain handling standards.

🟢 3. How to Request a Refund or Exchange

Please prepare the following:

• Your order number

• Clear photo or video showing the issue

• Your preferred pickup time (for exchange cases)

Our team will review and respond promptly to assist you.

🟢 4. 24-Hour Express Refund Service

We offer a 24-hour Express Refund option for eligible cases.

Once the issue is verified:

• Your refund will be processed within 24 hours

• No complicated procedures

• No unnecessary delays

Simply provide your order number and supporting proof — we’ll take care of the rest.

🟢 5. Replacement Process

If an exchange is required, we will:

• Pick up the affected item at your selected time

• Deliver a fresh replacement at no additional cost

🟢 6. Worry-Free Guarantee

Once the issue is confirmed, you will receive a refund or replacement —
guaranteed, with no hassle.

🟢 Need Help?

We’re here whenever you need us.

Brand: PRIMECUT
Address: PRIMECUT Frozen Zone
15 Woodlands Sector 2
Singapore 738764

📧 Email: tanszelao@yahoo.com
📞 Phone: +65 8187 1119